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Terms and Conditions

PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER. PLEASE RETAIN A COPY OF THESE TERMS AND CONDITIONS FOR FUTURE REFERENCE.

By using this site, you agree to these terms of use. www.towelradiatorstore.com reserves the right at any time, to modify, alter, or update these terms of use, and you agree to be bound by such modifications, alterations, or updates on subsequent visits.

1.1 These terms of sale apply to all goods supplied by towelradiatorstore.com
1.2 No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order and the Supplier has received payment in full (in cleared funds). Once the Supplier does so, there is a binding legal contract between us.
1.3 By way of clarification, an acknowledgement of your order will be sent to you via e-mail when you place your order, but acceptance of your offer to buy the goods will not take place until after your payment is taken and you receive your acceptance e-mail. It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions.
1.4 The contract is subject to your right of cancellation (see below).
1.5 The Supplier may change these terms of sale without notice to you in relation to future sales

2.1 The description and price of the goods you order will be as shown on the Suppliers website at the time you place your order.
2.2 The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, the Supplier will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
2.3 Every effort is made to ensure that prices shown on the Suppliers website are accurate at the time you place your order. If an error is found, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If the Supplier does not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel the order, or if the order is cancelled automatically due to the expiry of the 14 day period, the Supplier will refund or re-credit you for any sum that has been paid by you or debited from your credit or debit card for the goods.
2.4 In exceptional circumstances, in addition to the price displayed on the website, you may be required to pay an additional delivery charge for the goods.  If this occurs you will be clearly notified during purchase of the goods before making the payment.
2.5 Please note that some of product pictures are for illustration only and may differ from the actual product.

3.1 Payment for the goods and delivery charges can be made by any method shown on the Suppliers website at the time you place your order. Payment shall be due before the delivery date and time for payment shall be a fundamental term of this agreement, breach of which shall entitle the Supplier to terminate the contract immediately.
3.2 There will be no delivery until cleared funds are received.
3.3 Payments shall be made by you without any deduction whatsoever unless you have a valid court order requiring an amount equal to such deduction to be paid by the Supplier to you.

4.1 Free delivery applies to all the goods unless stated otherwise.
4.2 The goods you order will be delivered to the delivery address you give when you place your order.
4.3 If delivery cannot be made to your address for reasons under the Suppliers control the Supplier will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited.
4.4 If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the Supplier shall refund or re-credit you within 14 days for any sum that has been paid by you or debited from your credit or debit card for the goods. On exercising your right to cancel you shall be required to return the goods to the Supplier. Should you fail to return the goods, the Supplier reserves the right to deduct any direct costs incurred by the Supplier in retrieving the goods as a result of such failure.
4.5 Every effort will be made to deliver the goods as soon as possible after your order has been accepted. Most deliveries will take 2 -3 working days. However, delivery may be delayed due to very remote locations and there may be an additional carriage charge. If your order falls into this category then you will be notified of the extra cost and given the option of accepting the extra charge or cancelling your order.
Do not arrange for a plumber to install the items until after they have been delivered and checked for damage. The Supplier will not be liable for any loss suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible.
4.6 Upon receipt of your order you will be asked to sign for the goods received in good condition. You agree to open all boxes and thoroughly check the goods for damage on the day of delivery and notify us of any damage within 24 hours of the delivery. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as UNCHECKED. Failure to do so may affect any warranty claims that you make thereafter.
4.7 Without prejudice to the statutory rights afforded to consumers, www.haandklaederadiator.dk accepts no liability for any failure to ship products where this results from its inability to do so resulting from, civil commotion, riots, flood, draught, fire, legislation or other factors outside it's control, or its decision on reasonable grounds not to do so for reasons of suspicion of credit card fraud or similar, provided that it takes all reasonable steps to notify you within fourteen (14) days of order placement that products will not be shipped as ordered. In such cases towelradiatorstore.com will not process any payment or will immediately refund any payment made, in full. It is your responsibility to ensure that you order from www.towelradiatorstore.com with sufficient lead time to prevent any loss or disappointment resulting from such non-shipment.

5.1You have the right to cancel the contract at any time up to the end of 14 working days after you receive the goods (see below).
5.2 To exercise your right of cancellation, you must give written notice to the Supplier by hand, post, fax or email. Giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.
5.3 Except in the case of faulty or misdescribed goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The supplier has right to deduct the shipping cost from your payment. Goods must be never used, in original condition and with its original undamaged or ripped packaging. If this is not the case, supplier has right to refuse return of the product and providing refund. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. In the case of faulty or misdescribed goods we shall, after receiving notification we will either collect the goods from you or ask you to return the goods yourself and refund you the reasonable shipping costs.
5.4 Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 14 days for any sum that has been paid by you or debited from your credit or debit card for the goods.
5.5 Except in the case of faulty or misdescribed goods, if you return the goods in its original condition and packaging the refund amount will be the sum paid less any delivery costs incurred by the seller and 10% restocking fee of the original selling price.
5.6 Except in the case of faulty or misdescribed goods, if you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.
If you change your mind about a purchase, you can return it at any time within 14 days for a replacement of equivalent value or a credit against any item of higher value, or full refund provided that the item has never been used and returned in prime condition in its original package.

6.1 All goods supplied by the Supplier are warranted free from defects for 12 months (unless otherwise stated) from the date of purchase. This warranty does not affect your statutory rights as a consumer.
6.2 This warranty does not apply to any defect in the goods arising from fair wear and tear, willful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Suppliers instructions, or any alteration or repair carried out without the Suppliers approval.
6.3 If the goods supplied to you are damaged on delivery, you should notify the Supplier in writing via the e-mail address within 24 hours.
6.4 If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify the Supplier in writing via the e-mail address as soon as possible, but in any event within 24hours of the date you discovered the damage, defect or complaint.

7.1 If you are a consumer the Supplier shall not be liable to you for any loss or damage in circumstances where:
7.1.1 There is no breach of a legal duty owed to you by the Supplier or by its employees or agents;
7.1.2 Such loss or damage is not a reasonably foreseeable result of any such breach;
7.1.3 Any increase in loss or damage resulting from breach by you of any term of this contract.
7.1.4 In the case of any expenses occurred by the result of a faulty product, the supplier will be only liable up to the value of the product and the supplier can not be held responsible to any of damage or costs occurred by the faulty item and any increase in loss or damage resulting from breach by you of any term of this contract.
7.2 Nothing in these conditions excludes or limits the liability of the Supplier for death or personal injury caused by the Suppliers negligence or fraudulent misrepresentation.

8.1 The Supplier will take all reasonable precautions to keep the details of your order and payment secure but unless the Supplier is negligent, the Supplier will not be liable for unauthorized access to information supplied by you.

9.1 Product images, descriptions and technical drawings are for illustrative purposes only and may differ from the actual product.



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