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Our aim is 110% customer satisfaction and we fully understand that due to unforeseeable circumstances you may no longer require the purchased product(s) from us and would like to return or exchange them for a different product. With our 30 day money back policy, we are happy to accept back no longer required product(s) you purchased from towelradiatorstore.com
If you wish to return a product(s) for a full refund or exchange, you must first contact us via e-mail to firstname.lastname@example.org within 30 days of your order date. You must provide your order number and reason for returning the product(s) within your e-mail. We will then instruct you on how and where to return the product(s).
Product(s) can only be return for a refund or exchange if the following conditions are met:
• We have been informed within 30 days of the original order date
• none of the products have been used
• all returned products are in the original condition and untampered packaging*
• all returned products can be re-sold
* Please note that you will be liable for the delivery and return costs. The original delivery & return costs (if we arrange the collection from your address) will be deducted from the refund of your cancelled order. Upon receiving your returned product(s), we will make an inspection to ensure that the product(s) is in resalable condition. If this condition is met, we will refund your original payment less any applicable delivery & return costs.
* If the returned product(s) have been used, the packaging found to be damaged in any way such as ripped, marked, taped with brown or gaffer tape we will not be able to accept your return and unable to offer you a full refund.
Towel Radiator Store