If you cannot find the answer to your question on this page, please contact us directly on 020 8892 2633 or via e-mail to firstname.lastname@example.org . We will respond to you as soon as possible.
Creating an order & making a payment has never been easier; it only takes a few minutes to do so. Once you have chosen the product(s) you wish to buy, click on the “Buy Now” button, this places the chosen products into your basket. If you wish to review your order click on the “View Basket” button. On this page, you can delete the product(s) from your basket or change the quantities. If you have a discount code, you can also apply your discount code on this page. If you need to add more products to your basket, you can click on the “Continue Shopping” button in the bottom left corner of your basket. If you are happy with your products, then please click on the “Checkout” button in the bottom right corner (under the total price section) to create your order and make your payment.
When on our checkout page, you will see that the page has been divided in three sections:
If you are a returning customer and have already made a purchase from us in the past
please click on “Already Registered? Click here”. By entering your registered e-mail
address & password you can then complete your order and payment.
If this is your first visit to our website, under the “New Customer” section, please provide your details. Please note that we need a valid e-mail address and you have to create a password (a minimum of 5 characters, a mixture of letters & numbers) to be used on our website only. Then, enter your delivery address. If you have a different billing / invoicing address, please click on “Please use another address for invoice” and complete the required sections, all fields with stars are compulsory (in order to prevent any problems or delay with delivery of your order all fields must be completed). Please note you can change, amend or add more addresses on your account.
Once you have completed the Account section then based on your delivery address, our website will display the available delivery options. Please choose one of the options and agree with our Terms & Conditions (you can also view our Terms & Conditions on this page).
This is the final step. Please now choose your preferred payment method and complete your order.
Yes, an account always needs to be created when making your first purchase from our website. Please follow the procedure above to create an account. We will not be able to process your order without an account being created. Once you have created your account you will be able to view orders, review your delivery details and print your invoice. The same account can then be used for future orders, making the process quicker and easier.
Once your payment is received, our system will automatically generate your VAT invoice. You will then receive an automated e-mail from us with your VAT invoice. If you do not receive this automated e-mail and you have already checked that your e-mail
address is correct, please check your spam box. If you still cannot find this e-mail, please
login to your account on our website (under “Already Registered?” section) and click on
“History and details of my orders”.
On this page under the invoice column, click on the invoice image, you can then download and print your invoice.
Once your order is dispatched, you will receive an automated e-mail from us with a link to track your delivery status on the relevant courier company’s website. By clicking this link, you should be able to see your latest delivery status online.
If you do not receive this automated e-mail and you have provided us the correct e-mail address, please check your spam box. If you still cannot find this e-mail, please login to your account on our website (under “Already Registered?” section) and click on “History and details of my orders”
On this page click on your order number and scroll down. Under “Track your order” section, please click on the link to see your delivery status on the relevant courier company’s website.
Please note that we strongly advice you to not to arrange a plumber / installer to
install your products until you receive your order and check your products. We can
not be held liable for any additional costs which might occur due to problems with
delivery of your products!
48 Hours Free Delivery
Your order delivered to you within 48 hours
Secure Payment Options
Our Website is fully secure & We accept Paypal
Our aim is 110% Customer Satisfaction
Expert & Friendly Service